Return Policy

Return & Exchange Policy

At HERBELISS, we want you to be completely satisfied with your purchase. If there is an issue with your order, please contact our customer service team so we can assist you.

1. Return Eligibility

For hygiene and product safety reasons, hair care and cosmetic products may only be returned when they meet the conditions required by applicable law.

To be eligible for a return, the product should generally:

Be unused and unopened.
Be in its original packaging.
Be in the same condition in which you received it.
Include all original accessories, labels, and packaging where applicable.
Be accompanied by proof of purchase.

Products that have been opened, used, damaged, or altered may not be eligible for return where permitted by applicable law.

2. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive:

A damaged product
The wrong product
A missing product
A product that appears defective

please contact us as soon as possible at [your email address].

Please include your order number and, where appropriate, photographs showing the issue.

We will review the situation and provide an appropriate solution, which may include a replacement, exchange, refund, or other remedy required by applicable law.

3. Exchanges

If you would like to exchange an eligible product, please contact us before sending anything back.

Exchanges are subject to:

Product availability
Return eligibility requirements
Applicable consumer protection laws

If the requested replacement product is unavailable, we may offer another appropriate solution.

4. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, particularly products that have been opened or used for hygiene or safety reasons.

This may include:

Opened hair oils
Opened shampoos
Opened hair masks
Opened serums
Other opened cosmetic or personal-care products

This restriction does not affect any mandatory rights you may have under applicable consumer protection laws.

5. Return Shipping

If the return is due to receiving an incorrect, damaged, or defective product, HERBÉLISS may cover the reasonable return shipping costs where applicable.

For other returns, the customer may be responsible for return shipping costs, subject to applicable law and the specific conditions of the order.

6. Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Refund Amount

Depending on the circumstances of the return, the refund may include the eligible product price and applicable shipping charges.

Any deductions or exclusions will be handled in accordance with applicable law and the circumstances of the return.

8. How to Request a Return or Exchange

To request a return or exchange, contact us with:

Your full name
Order number
Product name
Reason for the request
Photos or other supporting information, when relevant

Email: [herbelissofficiel@gmail.com

Our customer service team will provide you with the next steps.

Please do not send products back without contacting us first.

9. Processing Time

We aim to review return and exchange requests as quickly as reasonably possible.

Processing times may vary depending on the nature of the request, shipping time, product inspection, and payment provider.

10. Changes to This Policy

HERBÉLISS may update this Return & Exchange Policy from time to time.

Any changes will be published on this page with an updated "Last updated" date.